Support

CPS App Support

Need help with the CPS app? We’re here to help.

Contact Us

Email us at ruben@parsoftware.co.za or erik@parsoftware.co.za and we’ll get back to you as soon as possible.

Frequently Asked Questions

How do I book a river beat, stillwater session, or the Lakenvlei hut?

Open the app, go to Bookings, and select the date and location you want. Availability updates in real time.

How do I renew or check my fishing licence?

Go to your Profile to view your licence status and expiry date. You’ll also get a reminder notification before it expires.

How do I submit a catch report?

After a session, go to Catch Reports and log your species counts, longest fish, and photos.

I made a hut booking payment but didn’t get confirmation. What do I do?

Hut bookings are processed through PayFast. If your payment succeeded but you didn’t receive confirmation in the app, email us with your booking date and we’ll check it for you.

How do I update my membership details?

Go to Profile > Membership to update your details, or contact us if you need help with a membership issue.

I’m having trouble logging in or the app is crashing. What should I do?

Try updating to the latest version of the app from the App Store or Google Play. If the issue continues, email us with your device type and a description of the problem.

Privacy

Read our Privacy Policy to see how we handle your data.